Housing Support Specialist
2 days ago
Join Chautauqua Opportunities in Jamestown, NY, as a Housing Support Specialist. This full-time position is part of our Housing and Community Development team.
Key Responsibilities:- Verify customer eligibility for housing services and provide information on available options.
- Support customers in creating individualized housing plans and determining eligibility for rental subsidy and assistance programs.
- Maintain regular contact with local landlords and other housing service providers to ensure timely and accurate documentation of customer service activity.
- Assist customers with basic budgeting activities and maintain knowledge of local resources to refer customers to services and agencies that support their goals.
- Associate's degree in Sciences, Business, or Human Services required; Bachelor's degree preferred.
- Minimum of one year of work experience in human, social, or customer services required.
- Strong interpersonal, communication, and customer relations skills.
- Strong computer skills, including word processing, data entry, and spreadsheet in a Windows environment.
- Ability to develop and maintain positive relationships with people from various backgrounds.
- Ability to lift up to and including 10-25 pounds of physical effort.
- Within one year, complete Financial Social Work training.
- Within six months, complete HCV Specialist certification, if applicable.
- Must be able to obtain a LexisNexis clearance.
- Reliable transportation.
- Must be able to provide consistent, even-tempered customer service at all times.
- Housing & Community Development Staff and Managers; Navigators.
- Department of Social Services case workers, other non-profit direct service workers.
- Adheres to all policies and procedures.
- Gathers appropriate documentation and tracks outcomes.
- Participates in organizational committee structures as appropriate.
- Strong computer skills, including word processing, data entry, and spreadsheet in a Windows environment.
- Ability to develop and maintain positive relationships with people from various backgrounds.
- Bilingual preferred.
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