Housing Support Specialist

2 days ago


Jamestown, Virginia, United States Chautauqua Opportunities Full time
Housing Support Specialist

Join Chautauqua Opportunities in Jamestown, NY, as a Housing Support Specialist. This full-time position is part of our Housing and Community Development team.

Key Responsibilities:
  • Verify customer eligibility for housing services and provide information on available options.
  • Support customers in creating individualized housing plans and determining eligibility for rental subsidy and assistance programs.
  • Maintain regular contact with local landlords and other housing service providers to ensure timely and accurate documentation of customer service activity.
  • Assist customers with basic budgeting activities and maintain knowledge of local resources to refer customers to services and agencies that support their goals.
Requirements:
  • Associate's degree in Sciences, Business, or Human Services required; Bachelor's degree preferred.
  • Minimum of one year of work experience in human, social, or customer services required.
  • Strong interpersonal, communication, and customer relations skills.
  • Strong computer skills, including word processing, data entry, and spreadsheet in a Windows environment.
  • Ability to develop and maintain positive relationships with people from various backgrounds.
Physical and Special Requirements:
  • Ability to lift up to and including 10-25 pounds of physical effort.
  • Within one year, complete Financial Social Work training.
  • Within six months, complete HCV Specialist certification, if applicable.
  • Must be able to obtain a LexisNexis clearance.
  • Reliable transportation.
  • Must be able to provide consistent, even-tempered customer service at all times.
Working Relationships:
  • Housing & Community Development Staff and Managers; Navigators.
  • Department of Social Services case workers, other non-profit direct service workers.
Organizational Responsibilities:
  • Adheres to all policies and procedures.
  • Gathers appropriate documentation and tracks outcomes.
  • Participates in organizational committee structures as appropriate.
Knowledge, Skills Required:
  • Strong computer skills, including word processing, data entry, and spreadsheet in a Windows environment.
  • Ability to develop and maintain positive relationships with people from various backgrounds.
  • Bilingual preferred.


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