Customer Support Associate

2 weeks ago


Joliet, Illinois, United States NFI Industries Full time
Job Description

The Warehouse Distribution Customer Service Representative plays a vital role in ensuring excellent customer satisfaction by providing prompt, courteous, and effective responses to customer inquiries, processing orders, and handling complaints.

About This Opportunity
  • This is an exciting opportunity to join a dynamic team dedicated to delivering exceptional customer service.
  • As a key member of our customer service department, you will have the opportunity to make a meaningful impact on our customers' experiences.
Key Responsibilities
  1. Provide exceptional customer service through prompt, courteous, and effective communication.
  2. Process and manage customer orders, ensuring accuracy and efficiency.
  3. Generate and maintain records of customer interactions, including complaints and feedback.
  4. Work closely with other departments to ensure seamless communication and efficient order fulfillment.
Requirements
  • High school diploma or equivalent required.
  • Excellent written and verbal communication skills.
  • Strong computer knowledge, including Microsoft Office applications.
  • Able to work in a fast-paced environment with multiple priorities.
Compensation and Benefits

We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, as well as opportunities for growth and development within our company.

Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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