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Account Associate

1 month ago

Bellingham, Washington, United States State Farm Insurance Full time
Job Summary: As an Account Associate at State Farm Insurance, you will play a crucial role in providing exceptional customer service by assisting customers with their insurance needs. Your responsibilities will include processing policy changes and updates, handling customer inquiries and claims, and collaborating with team members to resolve customer issues.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.