Restaurant Operations Manager

4 weeks ago


Tampa FL USA, United States PetroServices Full time
Restaurant Operations Manager

About the Role

The Restaurant Operations Manager is responsible for overseeing all aspects of food production and customer service at Dash, a quick-service deli located inside Daily's convenience stores. This role requires flexible hours and night/weekend/holiday availability as needed.

Key Responsibilities
  • Train personnel and consistently demonstrate exceptional customer service
  • Resolve problems and maintain cooking equipment and utensils
  • Assist with food prep and cleaning, and cook and prepare customer orders
  • Recruit, hire, and train store personnel, and schedule employees within labor budget
  • Resolve customer concerns and mediate employee grievances
  • Evaluate and counsel employees, submitting appropriate documentation
  • Run and review daily reports, maintain site appearance standards, and ensure the highest degree of cleanliness and sanitation in all areas
  • Submit and manage maintenance requests, implement and enforce health and safety requirements, and order product and control merchandise inventories
  • Monitor P&L reports to maintain expected margins and ensure compliance with all applicable laws, regulations, & company policies
Requirements
  • High school diploma or equivalent; secondary degree preferred
  • 2+ years of restaurant management experience, preferably in a QSR or deli environment
  • Working knowledge of food handling and sanitation practices
Physical Requirements
  • 18+ years of age
  • Valid driver license & reliable transportation
  • High School diploma or equivalent
  • Excellent communication in English (hear, speak, read, & write)
  • Verifiable work history
  • Outgoing and friendly demeanor
  • Willingness to work flexible hours
  • Safely lift 55 lbs. and carry short distances
  • Stand and walk for 8+ consecutive hours
  • Climb a step ladder, reach with arms above head, grasp with hands, bend, and crouch
  • Count and weigh product; calculate basic math using decimals and fractions
  • Perform inventory, order, & audit functions on a tablet
  • Read and follow a series of instructions
  • Withstand cold temperatures for short periods of time, such as when stocking freezers
  • Basic computer proficiency including email and Microsoft Office programs
  • Work efficiently in a fast-paced food service environment
  • Preferred: Food Protection Manager Certification


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