Restaurant Operations Manager
4 weeks ago
About the Role
The Restaurant Operations Manager is responsible for overseeing all aspects of food production and customer service at Dash, a quick-service deli located inside Daily's convenience stores. This role requires flexible hours and night/weekend/holiday availability as needed.
Key Responsibilities
- Train personnel and consistently demonstrate exceptional customer service
- Resolve problems and maintain cooking equipment and utensils
- Assist with food prep and cleaning, and cook and prepare customer orders
- Recruit, hire, and train store personnel, and schedule employees within labor budget
- Resolve customer concerns and mediate employee grievances
- Evaluate and counsel employees, submitting appropriate documentation
- Run and review daily reports, maintain site appearance standards, and ensure the highest degree of cleanliness and sanitation in all areas
- Submit and manage maintenance requests, implement and enforce health and safety requirements, and order product and control merchandise inventories
- Monitor P&L reports to maintain expected margins and ensure compliance with all applicable laws, regulations, & company policies
- High school diploma or equivalent; secondary degree preferred
- 2+ years of restaurant management experience, preferably in a QSR or deli environment
- Working knowledge of food handling and sanitation practices
- 18+ years of age
- Valid driver license & reliable transportation
- High School diploma or equivalent
- Excellent communication in English (hear, speak, read, & write)
- Verifiable work history
- Outgoing and friendly demeanor
- Willingness to work flexible hours
- Safely lift 55 lbs. and carry short distances
- Stand and walk for 8+ consecutive hours
- Climb a step ladder, reach with arms above head, grasp with hands, bend, and crouch
- Count and weigh product; calculate basic math using decimals and fractions
- Perform inventory, order, & audit functions on a tablet
- Read and follow a series of instructions
- Withstand cold temperatures for short periods of time, such as when stocking freezers
- Basic computer proficiency including email and Microsoft Office programs
- Work efficiently in a fast-paced food service environment
- Preferred: Food Protection Manager Certification
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