Telecommunications Operations Manager

1 week ago


Montgomery, Alabama, United States Excelsior Staffing Full time

Are you a seasoned executive looking to lead our team in telecommunications operations?



Key Responsibilities:

• Draft and negotiate contracts, service level agreements, and statements of work with telecommunications service providers.

• Assist in managing daily operations, planning, engineering, design, and resource allocation for our enterprise's telecommunications functions.

• Ensure customer satisfaction by evaluating the performance of telecommunications networks and related interfaces.

• Collaborate with senior IT leadership to develop strategic telecommunications plans.

• Develop and implement standards, procedures, and processes for the telecommunications group.

• Plan and manage support for new technologies, performance, and reliability.

• Oversee and coordinate the daily activities of WAN and Premise Distribution Engineers.

• Serve as a liaison between IT service providers and customers.

Skills and Qualifications:

• Contract management and negotiation experience, including technical requirements and specifications.

• Vendor management and performance monitoring.

• Technical and operations point of contact for contract activities, including contract development, negotiation, and transition.

• Middle-level management experience in telecommunications operations, with the ability to communicate complex IT issues to peers and senior management.

• 4 years of finance or telecommunications contract management experience, or 3 years of IT work experience.



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