Telecommunications Operations Manager
1 week ago
Are you a seasoned executive looking to lead our team in telecommunications operations?
Key Responsibilities:
• Draft and negotiate contracts, service level agreements, and statements of work with telecommunications service providers.
• Assist in managing daily operations, planning, engineering, design, and resource allocation for our enterprise's telecommunications functions.
• Ensure customer satisfaction by evaluating the performance of telecommunications networks and related interfaces.
• Collaborate with senior IT leadership to develop strategic telecommunications plans.
• Develop and implement standards, procedures, and processes for the telecommunications group.
• Plan and manage support for new technologies, performance, and reliability.
• Oversee and coordinate the daily activities of WAN and Premise Distribution Engineers.
• Serve as a liaison between IT service providers and customers.
Skills and Qualifications:
• Contract management and negotiation experience, including technical requirements and specifications.
• Vendor management and performance monitoring.
• Technical and operations point of contact for contract activities, including contract development, negotiation, and transition.
• Middle-level management experience in telecommunications operations, with the ability to communicate complex IT issues to peers and senior management.
• 4 years of finance or telecommunications contract management experience, or 3 years of IT work experience.
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