Banking and Financial Associate

4 days ago


New York, New York, United States NBT Bank Full time
Job Description

We are seeking a Relationship Banking Associate to join our team at NBT Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our customers.

About the Role

The estimated salary for this role is $17-$19 per hour, based on experience and location. This position involves processing routine transactions, providing excellent customer service, and identifying opportunities to grow our customers' relationships with NBT Bank.

Key Responsibilities
  • Routine Transaction Processing: Process a high volume of routine transactions, including teller transactions and account maintenance tasks, with accuracy and efficiency.
  • Customer Service: Respond to customer inquiries, resolve issues, and exceed customer expectations, providing exceptional customer service.
  • Sales and Referral Opportunities: Identify and refer sales opportunities to internal business partners or other lines of business, helping to grow our customers' relationships with NBT Bank.
Requirements
  • Education: High school diploma or equivalent required; minimum one year of experience in related banking positions or equivalent sales/customer service experience preferred.
  • Skills and Abilities: Excellent listening and communication skills, ability to approach and engage with customers, organizational and interpersonal skills, problem-solving and decision-making skills, ability to function in a fast-paced environment, and proficiency in computer skills.
Benefits

NBT Bank offers a comprehensive benefits package to its full-time employees, including generous paid time off, parental leave, comprehensive medical coverage, dental and vision coverage, flexible spending accounts, employer-paid disability coverage, life insurance, voluntary benefits, retirement plans, adoption assistance, tuition reimbursement, and an employee assistance program.



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