Amazon Pharmacy Clinical Expert

3 days ago


Phoenix, Arizona, United States Amazon Full time
Role Summary
We're seeking a talented Clinical Pharmacist to support our Clinical Customer Care Team in Amazon Pharmacy's Phoenix office. This role involves providing expert clinical guidance to customers via phone and email, researching and resolving complex customer inquiries, and collaborating with teammates to deliver exceptional customer experiences.

About the Job
This is a full-time position requiring a strong background in pharmacy practice, excellent communication skills, and ability to work independently. The ideal candidate will have experience in retail or mail-order pharmacy settings and hold an active Registered Pharmacist license with the AZ Board of Pharmacy.

Your Responsibilities
Provide expert clinical guidance to customers on various pharmacy-related topics, including drug interactions, adverse reactions, and new medication counseling. Research and resolve complex customer inquiries via Zendesk tickets. Collaborate with teammates to ensure seamless customer service delivery. Maintain confidentiality of customer information and adhere to Amazon Pharmacy's policies and procedures.

What We Offer
A competitive salary range of $140,000 - $160,000 per year. Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Opportunities for professional growth and development in a dynamic and inclusive work environment.

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