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Senior Business Operations Analyst

2 months ago

New Orleans, Louisiana, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled Senior Business Analyst to join our team at MAXIMUS. The successful candidate will be responsible for planning, developing, managing, and executing operational activities for a statewide program, ensuring projects are completed on time, within budget, and according to specifications.

Key Responsibilities
  • Collaborate with project managers to track progress and provide support as necessary.
  • Support leadership in ensuring that projects are delivered to specifications, are on time, and within budget.
  • Work closely with management and work groups to create and maintain work plan documents.
  • Track the status and due dates of projects.
  • Manage relationships with project staff responsible for projects.
  • Produce regular weekly and monthly status reports.
  • Facilitate regular meetings and reviews.
  • Adhere to contract requirements and comply with all corporate policies and procedures.
Requirements
  • Bachelor's degree in a related field.
  • 7-10 years of relevant professional experience required.
  • Equivalent combination of education and experience considered in lieu of degree.
  • 5+ years of experience as a Business Analyst on statewide operations or system projects.
  • 5+ years of experience as a Business Analyst on public sector projects and operations.
  • 3+ years of experience directly working with stakeholders to analyze operations and business processes, including operations policies and procedures.
  • Consultation and facilitation skills.
  • Proficiency in MS programs, including Visio.
Preferred Requirements
  • Experience in MS Project.
  • Experience as a Business Analyst on a public sector managing IT systems.
  • Experience as a Business Analyst performing operational activities on projects involving large public sector operations programs.
  • Experience implementing public sector policy and directives.
  • Certified Business Analyst Profession (CBAP) IIBA or Project Management Professional (PMP) PMI.
  • Experience working with programs providing services for deaf and disabled clients.
  • Knowledge of and experience with California Public Utilities Commission (CPUC) regarding the Deaf and Disabled Telecommunications Program (DDTP).
  • California Relay Services (CRS).
  • Customer Contact Center and Customer equipment distribution center.
About MAXIMUS

MAXIMUS is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.

Compensation

MAXIMUS compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and a variety of benefits.