Global Security Operations Specialist

4 weeks ago


Bloomington, Illinois, United States Global Guardian Full time
Job Summary

The Global Security Operations Analyst will be responsible for managing security operations requests, client data, international travel itineraries, global beacon tracking devices, worldwide intelligence monitoring, and assisting clients under duress traveling overseas. This role requires strong problem-solving skills, attention to detail, and excellent communication skills to interact with large corporate clients and high net worth families and individuals.

Key Responsibilities

Build Mission Briefs based on client's itinerary and required security posture
Coordinate and direct international security team members in support of clients under duress
Identify and prioritize emergency situations as they develop internationally
Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement, and international operation centers
Perform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applications
Conduct regular client interface and account management related functions while delivering exceptional customer service
Manage GPS-based global tracking devices and platform
Troubleshoot and resolve possible technical issues of tracking devices and platform
Perform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence products
Provide support for aerial medical evacuations
Respond to crisis-level events to facilitate emergency extractions and protection as needed

Requirements

At least 1-2 years in a customer support/security environment
Ability to manage multiple projects at a time while paying strict attention to detail
Interest in executive protection, travel, and security services
Excellent verbal and written communication skills to interact with large corporate clients and high net worth families and individuals
Must possess strong problem-solving skills and ability to work independently with minimal guidance
Strong attention to detail
Provide security posture recommendations for travelers
Experience in delivering client-focused solutions based on customer needs
Working understanding of physical security and executive protection
Military Experience
Bachelor's Degree in International Relations, Security Studies, Political Science, or related field
Travel Experience
Bilingualism is a plus

About Global Guardian

Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals possess extensive experience in the intelligence community, military special operations, and federal law enforcement. We are a values-based organization that focuses on a culture of camaraderie, service, and excellence.

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