Service Operations Specialist

2 days ago


St Louis, Missouri, United States DH Pace Full time
Job Summary

This Service Coordinator role involves coordinating field employees, ensuring our services meet or exceed customer satisfaction.

Responsibilities:
  1. Coordinate scheduling of technicians for customer job sites and collect, finalize, and submit job details for processing.
  2. Maintain technicians' schedules by clearing completed job tickets and updating open job tickets with correct materials, billing, and voided tickets.
  3. Analyze and manage department reports to ensure the department meets customer expectations and commitments.
  4. Assist with billing paperwork and meet customer billing document requirements.
  5. Create and maintain service tickets to ensure service dates are met.
  6. Collaborate with the estimating team to provide service quotes when required.
  7. Provide assistance to field techs with technical/mechanical troubleshooting/problem solving.
  8. Provide accurate work orders and picking lists to the warehouse for inventory pulling.
Benefits
  • Medical, dental, and vision options available on the 1st day of the month following start date.
  • Paid time off plan: 13 days accrued annually during the first year; 16 days accrued during the second year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation: Including annual performance evaluations.
  • 401(k) retirement plan: Including an employer match.
  • Company-paid life insurance, short-term disability, and long-term disability.


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