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Showroom Coordinator
2 months ago
C&F Home is seeking a highly motivated and detail-oriented Showroom Coordinator to assist with day-to-day showroom operations, sales and marketing endeavors, event coordination, organization, and customer engagement. This role will also collaborate with corporate partners to design and craft custom props and displays tailored to enhance the appeal and branding of each market show.
Key Responsibilities- Assist with Daily Showroom Operations: Assist with opening, closing, and shift change functions to maintain operational standards each day.
- Provide Administrative Support: Provide administrative support, including answering phones, scheduling appointments, and handling correspondence.
- Assist with Budget Development: Assist the Marketing Director in the development of semi-annual showroom budget.
- Coordinate Temporary Assistance: Coordinate with the Marketing Director on scheduling temporary assistance during both market set-up and market events.
- Collaborate with Marketing Department: Collaborate with the Marketing department for ticketing of showroom, ensuring all products are ticketed correctly.
- Develop and Implement Processes: Work closely with the Marketing Director to develop and implement processes to increase efficiency and accuracy of showroom activities.
- Maintain Accurate Records: Maintain accurate records of Point of Sale transactions, scanning daily sample sale invoices, and credit card receipts to a shared folder.
- Coordinate Logistics: Coordinate with the Importing and Marketing teams regarding all logistics for shipments arriving and communicate this information with the loading dock to ensure timely delivery of products and marketing materials.
- Unpack and Organize Shipments: Unpack shipments and organize product to prepare for market set-up in a timely manner.
- Maintain Inventory: Maintain accurate inventory through quarterly cycle counting, pull samples sold during market, and request new tags for any items with price changes.
- Track Samples: Ensure accurate records of tracking samples from the corporate office, as well as those borrowed for accounts or other showrooms.
- Maintain Sign-in-Sheets: Maintain and ensure accuracy and completeness of daily sign-in-sheets during show.
- Restock and Maintain Kitchen/Bar Inventory: Ensure timely restocking before show seasons, while also maintaining kitchen/bar inventory in preparation for market food and beverage orders.
- Collaborate with Contractors and Vendors: Collaborate with outside contractors and vendors on showroom related projects.
- Maintain Showroom Appearance: Maintain a clean and organized showroom appearance at all times.
- Act as Main POC with America's Mart: Act as the main point of contact with America's Mart and communicate all updates to the Marketing Director.
- Provide Exceptional Hospitality and Food Service: Provide exceptional hospitality and food service to representatives and customers during market shows.
- Upsell and Cross-sell Products: Upsell and cross-sell products to meet customer needs and achieve sales targets.
- Collaborate with Marketing Director on Floorplans: Collaborate closely with the Marketing Director to develop bi-annual floorplans, utilizing line-list provided by the Importing and Product Development teams as a basis.
- Adhere to Guidelines and Set Up Merchandise Displays: Adhere to guidelines set by the Marketing Director and assist in setting up and organizing merchandise displays to effectively showcase products.
- Participate in Strategy Discussions: Participate in strategy discussions around visual merchandising, branding, and seasonal campaigns.
- Assist with Marketing Efforts: Assist in marketing efforts, such as organizing promotional events or creating marketing materials.
- Compile Daily Sales Records: Compile daily sales records/spreadsheets, transmit reports detailing showroom operations and sales during 2 major markets per year (January and July).
- Maintain a Safe Working Environment: Maintain a clean and organized showroom appearance at all times and ensure compliance with safety regulations when handling equipment and materials.
- Demonstrate Commitment to Core Values: Demonstrate a commitment to C&F Home's core values.
- Customer Service: Provide exceptional customer service and ensure a positive experience for all customers.
- Positive Energy Level: Maintain a positive energy level and contribute to a team-oriented environment.
- Strong Communication and Interpersonal Skills: Possess strong communication and interpersonal skills to effectively interact with colleagues, customers, and vendors.
- Proficient Microsoft Office Suite Experience: Be proficient in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio.
- Time Management, Administrative, Organizational, and Detail-Oriented: Possess strong time management, administrative, organizational, and detail-oriented skills to effectively manage multiple tasks and responsibilities.
- Critical Thinking and Problem-Solving: Demonstrate critical thinking and problem-solving skills to effectively resolve issues and make informed decisions.
- Ability to Work Independently and in a Group Setting: Possess the ability to work both independently and in a group setting to effectively collaborate with colleagues and achieve team goals.
- High School Diploma and/or Equivalent Experience: Possess a high school diploma and/or equivalent experience.
- 5 Years or More Years in a Customer Service or Related Field Experience: Have 5 years or more years of experience in a customer service or related field.
- Exceptional Computer, Data Entry, and Analytic Skills: Possess exceptional computer, data entry, and analytic skills, including advanced Excel skills.
