Patient Support Advocate

6 days ago


Longview, Texas, United States Wellness Pointe Full time
About the Role

We are seeking a highly motivated and detail-oriented Patient Support Representative to join our team at Wellness Pointe.

As a Patient Support Representative, you will play a critical role in ensuring that our patients receive exceptional quality of care. Your primary responsibilities will include registering patients by obtaining demographic and insurance information, collecting co-pays and deposits, and verifying accuracy of data entered into our computer system.

Key Responsibilities:
  • Interview patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
  • Input patient registration information into our computer system and verify accuracy of data entered.
  • Prepare required forms for signature by patient or family member.
  • Request and collect co-pays and deposits, and issue receipts at time of payment.
  • Discuss financial arrangements with incoming patients and/or family members and explain billing and collections policies.
  • Communicate with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
Requirements:

To be successful in this role, you must have a high school diploma or GED equivalent and one year of experience in an office/administrative environment. Bilingual skills in English and Spanish are also required. A valid Texas Driver's License, appropriate driving record, and auto liability insurance that meets the minimum required by State of Texas statute are also necessary.

Benefits:

This is an excellent opportunity to join a dynamic team that is committed to providing exceptional quality of care. As a Patient Support Representative, you will enjoy a competitive salary of $45,000 - $60,000 per year, depending on your level of experience. You will also have opportunities for professional growth and development, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, as well as paid time off.



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