Senior Business Systems Analyst
1 week ago
Citizens Property Insurance is seeking a highly skilled Senior Business Analyst to join our team. As a key member of our organization, you will be responsible for creating business requirements documents for reporting and systems development projects, production reporting, special projects, and other systems project-related tasks.
This includes, but is not limited to, collection of business requirements from users, creation of related requirements documents, or reports, project management, leading or assisting with user acceptance testing activity, providing user support, systems training for departmental users.
Key Responsibilities:- Collaborate with stakeholders and project team members on mid- to large-scale projects to identify business needs and solutions, weigh opportunities based on estimated business value, establish scope, and engineer requirements in support of solutions selected for implementation.
- Facilitate or participate in collaboration activities with both business and technical stakeholders to engineer requirements (e.g., business, functional, non-functional, and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories, and other forms of business documentation used to express business needs.
- Respond to production support issues by performing initial triage and analysis, providing end-user support, including documenting workarounds, and, if necessary, escalating to IT and notifying impacted parties.
- Evaluate investment opportunities and establish evaluation plans and techniques for assessing the results of each post-implementation. Report on findings and make change recommendations if necessary.
- Create or participate in the development of materials used to facilitate the adoption of change by end-users, including policies and procedures, operating procedures, business processes, training materials, job aids, and communications.
- Advanced applied knowledge of system development methodologies, primarily Agile and Waterfall.
- Advanced applied knowledge of information technology and information system development.
- Strong ability to administer configurable business systems, including management of system-based business rules, workflow, and processing logic.
- Advanced grasp of technology and how it plays a role in business processes.
- Advanced proficiency with Microsoft Office products, primarily Access, Excel, PowerPoint, Project, Word, and Visio.
- Project management skills with proven ability to work within and facilitate cross-functional teams and work groups.
- Experience in insurance policy issuance, particularly in rating (premium calculation) and policy documents generation.
- Strong understanding of insurance principles and practices, with the ability to analyze and interpret policy data to ensure accuracy and compliance with regulatory requirements.
- Experience with insurance rating systems and policy administration systems.
- Competitive compensation and benefits package, including comprehensive medical/dental, retirement savings plan, vacation and sick time, EAP, tuition reimbursement, community service, and more.
- Unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
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