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Parts Sales Associate
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Inland Kenworth Us INC is an industry leader in the heavy-duty truck sales, service, and parts marketplace. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry.
Key Responsibilities:- Assist customers and technicians in obtaining required parts and supplies under the supervision of a qualified parts journeyperson.
- Promote sale of parts and accessories to all customers: walk-in, telephone or internal technicians.
- Achieve maximum customer satisfaction with superior customer service at all times to current and potential customers.
- Keep abreast of all new products and updates, continually upgrade training.
- Safeguard company equipment at all times.
- Procure all parts required by customers or technicians as requested.
- Register all lost sales to aid in further development of inventory breadth.
- Prepare parts invoices and credit notes for all counter sales and issues (charges) parts for all work orders.
- Assist when required to maintain stock levels and in the shipping and receiving of parts.
- Assist Outside Parts Sales Representative in fulfilling customers' requirements.
- Maintain a clean and dust-free display and warehouse area as designated by management.
- Update parts related information on a regular basis and maintain files as required.
- Operate a computer terminal to carry out day to day functions and requirements.
- Conduct perpetual inventory cycle counts.
- Perform other duties and assignments as assigned by supervisor.
- Attend meetings as required.
- Become familiar with and comply with the company's Health & Safety Manual.
- High school diploma or general education degree (GED).
- Computer skills and experience preferred.
- Must be willing to attend Apprenticeship Training (travel may be required) for a period of 3 weeks per year while working towards the Parts Person Certificate of Qualification.
- Working towards Parts Person Certificate of Qualification.
- Valid standard Driver's License.
- Ability to speak, read and write English.
- Ability to become forklift certified.
- Good interpersonal/customer relations skills.
- Must be willing and able to work various shifts, possibly including weekends.
- Extended Medical (including Vision).
- Dental.
- Prescription benefits.
- 401k with employer matching program.
- Long Term and Short Term Disability.
- Life Insurance and Accidental Death and Dismemberment Insurance.
- Paid Time Off.
- On-going training opportunities.
