Retail Sales Associate

6 days ago


Quincy, Illinois, United States Crescent Parts & Equipment Full time

About the Role: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Crescent Parts & Equipment. As a Retail Sales Associate, you will play a key role in building and maintaining strong relationships with our customers, providing exceptional sales support, and driving business growth.

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Responsibilities:

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  • Sales & Sales Support – Respond to customer inquiries and orders professionally and efficiently; support territory sales team with requests and product/customer information\
  • Order Entry/Processing – Accurately process, service, and fulfill customer orders\
  • Customer Service – Build and maintain meaningful customer relationships\
  • Inventory & Warehouse – Conduct or provide back-up for the shipping, receiving, inventory, and delivery of Crescent Parts products and purchase orders\
  • Branch Upkeep – Maintain the appearance, upkeep, and safety of the store\
  • Sales & Customer Service
    • Assist customers and promote counter, phone, and online sales by educating customers on Crescent Parts' HVAC & refrigeration products, providing excellent customer service, and by building strong, long-lasting relationships
    • Support and engage with Territory Sales Managers by responding to sales team requests, providing production information and sales quotes, and sharing prospective sales leads or ideas that support bustiness development and growth for the branch and business
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  • Order Entry & Customer Quotes
    • Input and verify customer orders, account details, and product information to ensure accurate order entry
    • Place, schedule, and ensure timely product delivery
    • Conduct payment transactions and account reconciliations for customer orders
    • Follow-up on special product orders and backordered items to ensure customer satisfaction
    • Provide customers with product & service quotes
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  • Education & Qualifications\
    • \
    • High school diploma or GED required, additional certification or coursework from a college or technical school desirable\
    • HVAC industry training, certification, or college coursework/degree \
    • Estimated Salary: $38,000 - $50,000 per year\
    • This is a full-time position, offering a competitive salary, benefits package, and opportunities for career advancement.
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About Us: At Crescent Parts & Equipment, we value our employees as family members and strive to create a positive work environment that promotes growth, learning, and teamwork.



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