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Night Auditor

2 months ago

Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Audit and Reconcile Financial Records: Conduct thorough audits of all financial records, including cash drawer activity, credit card transactions, room charges, and occupancy percentages.
  • Produce and Distribute Reports: Generate and distribute daily, weekly, and monthly reports to hotel management, department heads, and the general manager.
  • Respond to Inquiries and Resolve Issues: Respond to guest inquiries, process reservations and check-ins, delegate housekeeping and security requests, and resolve guest complaints in a timely and professional manner.
  • Ensure Guest Satisfaction: Make every effort to ensure that every hotel guest has a pleasant stay.
  • Perform Additional Duties: Perform additional bookkeeping, administrative, and accounting procedures as required.

Requirements:

  • Flexible Schedule: Requires a flexible schedule that allows for overnight shift hours.
  • Computer Proficiency: Proficiency with computers is required; experience with reservation and accounting software is desired.
  • Industry Experience: Experience in the hospitality industry or guest services is preferred, but not required.
  • Education: Some college is preferred, but a high school diploma or equivalent is required.
  • Communication Skills: Great communication and excellent customer service skills are required.