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Grooming Specialist

2 months ago

New York, New York, United States Petco Full time
About the Role

We are seeking a highly motivated and animal-loving individual to join our team as a Junior Pet Stylist in Grooming. As a key member of our grooming team, you will be responsible for providing exceptional care and attention to our furry friends, while also learning and developing your skills in pet grooming.

Key Responsibilities
  • Under close supervision of experienced groomers, perform limited grooming services including bathing, drying, nail trimming, brushing, ear cleaning, and gland cleaning according to the pet parents' instructions and in adherence to company policies and procedures.
  • Ensure the well-being and safety of every animal in the salon at all times.
  • Interact professionally and effectively with pet parents, provide optimal customer service, address grooming related inquiries and provide timely resolution.
  • Maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains.
  • Schedule grooming appointments, manage paperwork, and maintain accurate grooming records.
  • Learn and adhere to Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business.
Training Program Outline
  • Weeks 1-3: Learning and On-the-Job TrainingLearn dog behavior, pet and self-safety, proper check-in/out procedures, customer service, grooming policies, and begin on-the-job training in bathing and drying techniques.
  • Weeks 3-10: Performing and Achieving ProductivityPerform bathing and walk-in services while achieving weekly productivity goals.
Requirements
  • 0-1 year of animal related experience, including shelter volunteering or pet sitting, prior grooming salon assistance is preferred.
  • High-school diploma or GED is preferred, though not required.
  • Genuine passion for animals and a desire to pursue a career in pet grooming.
  • Basic understanding of dog breeds, behavior, and common grooming practices.
  • Capable of handling pets of all sizes and temperaments with care and empathy.
  • Effective verbal and written communication skills for interactions with pet parents and grooming team members.
  • Availability to work weekends, evenings, and holidays, as required by the Pet Care Center's grooming schedule.
Work Environment

The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. Position may require exposure to heights using a two-step ladder or other support tools, such as vacuums, to perform assigned cleaning and maintenance duties. A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time will be with the other salon partners. The work environment can be noisy and wet.