Specialty Pharmacy Operations Manager

1 month ago

Birmingham, Alabama, United States ProxsysRx Full time
Job Summary

ProxsysRx is seeking a highly skilled and experienced Specialty Pharmacy Operations Manager to join our Corporate Office Team. The successful candidate will be responsible for implementing, directing, and maintaining specialty pharmacy operations for ProxsysRx managed or owned specialty pharmacies or specialty pharmacy activities within a ProxsysRx managed or owned retail pharmacy.

Key Responsibilities
  • Ensure compliance with regulatory, legal, accreditation, and certification requirements and comply with all policies and procedures for the specialty pharmacy operations.
  • Lead the specialty pharmacy implementation project and serve as specialty pharmacy project expert by reviewing project plans and collaborating with ProxsysRx's Project Team.
  • Ensure execution and maintenance of vendor contracts as required for specialty pharmacy operations.
  • Identify, implement, and manage high-quality, cost-effective specialty pharmacy delivery methods and programs to drive client clinical and financial growth and success.
  • Establish credible relationships with health system stakeholders and communicate effectively to address key milestones and navigate barriers for successful implementation and operations.
  • Responsible for all matters related to the specialty program and clinic workflow with clinical staff and providers, addressing issues or inquiries promptly and with a high level of service, and maintaining consistent engagement between in-clinic and pharmacy services.
  • Coordinate, monitor, and manage specialty pharmacy operational services ensuring safe and effective pharmacy services.
  • Collaborate with internal and external stakeholders to incorporate best practices in specialty pharmacy operations.
  • Implement workflow and productivity measures that will achieve performance targets and patient expectations.
  • Assist in the development of a management reporting dashboard.
  • Deliver reporting on program performance to internal stakeholders and clients via analytics dashboards and collation of information or data for ad-hoc reports.
  • Ensure all necessary reporting is conducted and submitted for specialty pharmacy payor requirements.
  • Supervise pharmacy staff involved in the specialty pharmacy operations workflow including interviewing, hiring, training, and implementation of dispensing and distribution of specialty medications.
  • Deliver in-service training and education to staff members in a group setting.
  • Implement and maintain onboarding and training for each member of the specialty pharmacy team.
  • Oversee and/or conduct all steps necessary to contract with specialty pharmacy payors.
  • Promote a positive work environment and fostering teamwork and partnership at all levels.
  • Ensure annual review and update of financial budgets for specialty pharmacies as necessary.
  • Ensure confidentiality of patient information and their records by implementing processes to safeguard PHI, including destruction of relevant documentation which contains patient information.
  • Develop policies and procedures for specialty pharmacy partners in compliance with accrediting bodies' standards.
  • Support each health system specialty pharmacy's accreditation efforts and provide necessary guidance for processes for accreditation success.
  • Assist specialty pharmacy partners in development of action plans for quality and process improvement to achieve successful compliance with accreditation standards.
  • Required to travel approximately 50% of time.
  • Provide daily supervision of specialty pharmacy operations teams in accordance with company policies and applicable laws including interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
Benefits
  • Paid holidays after 90 days.
  • Generous PTO policy.
  • Competitive medical, dental, and vision insurance.
  • Company-paid short-term and long-term disability.
  • Company-paid employee life insurance.
  • 401(k) with company matching contributions.
Requirements
  • Doctor of Pharmacy (PharmD) or Bachelors of Science (BS Pharm) degree from an ACPE-accredited pharmacy school required.
  • Post-graduate training (PGY-1 and/or PGY-2 completion) desirable.
  • Prior experience managing large teams is required.
  • At least three (3) years of supervisory experience in specialty pharmacy is required, along with two (2) years of relevant pharmacist experience. Specialty Pharmacy Clinical and/or Accreditation Leadership strongly preferred.
  • Current licenses in good standing to practice pharmacy in the appropriate state. Controlled Substance license and Immunization certification may also be required.
  • Broad knowledge and work experience with computerized pharmacy information and dispensing systems and Microsoft Office suite.
  • Self-driven individual with motivation to grow and excel within a dynamic team environment.
  • Strong communication and written skills.
  • Excellent analytical and organizational skills.
  • Positive team player with a solid work ethic.
  • Ability and willingness to obtain licensure in multiple states in accordance with our pharmacy operating sites.

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