Order Entry Associate
3 weeks ago
Level: Experienced
Job Location: Corporate Office
Position Type: Full Time
Education Level: High School/GED
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
DeLallo is seeking a skilled Order Entry Associate to join our team at our corporate office in Mount Pleasant, PA. As an Order Entry Associate, you will play a critical role in supporting our Order Entry Department, handling and processing orders, fielding customer calls, and maintaining assigned account data.
Responsibilities:- Process orders daily through various channels, including remotes, emails, website, electronic data interchange (EDI), and customer calls.
- Receive and send transmissions through EDI, ensuring seamless communication with distributors and brokers.
- Confirm distributor orders via fax or email, ensuring accuracy and timeliness.
- Enter and maintain pricing and promotions for assigned accounts, ensuring up-to-date information.
- Take ownership of any issues with orders, such as pricing errors, shortages, overages, etc., and resolve them promptly.
- Research and request credits and rebills, obtaining copies for customers as needed.
- Handle incoming customer service calls from 800-lines, addressing customer complaints, leads, product information, and coupons.
- Maintain file folders on assigned customers, ensuring accurate and up-to-date information.
- Create and maintain spreadsheets for other departments, such as Purchasing, Sales, and Transportation.
- Assist with invoicing as needed, ensuring timely and accurate processing.
- Provide rotational phone coverage for the front desk receptionist during lunch hour two times per week until 5:30 p.m.
- Provide rotational phone coverage for the front desk, ensuring seamless communication with customers and colleagues.
- 1-2 years of previous customer service/order entry experience preferred.
- Demonstrate a high degree of customer service orientation, ensuring exceptional customer experiences.
- Basic proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word, as well as accounting and spreadsheet programs.
- Demonstrate strong analytical, problem-solving, and decision-making skills, ensuring effective resolution of issues.
- Demonstrate high attention to detail, with the ability to multi-task and follow through, as well as maintain confidentiality.
- Possess a strong sense of urgency and ability to meet deadlines, working well under pressure in a fast-paced environment.
- Demonstrate clear, easy-to-understand, and professional written and oral communication skills, ensuring effective communication with colleagues and customers.
- Protect the organization's values by keeping information confidential.
- High School Diploma or equivalent required.
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