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Multilingual Travel Expert
2 months ago
About the Role:
CN Travel is seeking a highly skilled and multilingual Travel Manager to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our Mandarin and Cantonese-speaking clients, assisting them with all aspects of their travel arrangements.
Key Responsibilities:
- Client Consultation: Meet with clients to understand their travel preferences, budget, and specific needs.
- Travel Arrangements: Research, plan, and book flights, hotels, car rentals, and vacation packages tailored to the client's preferences.
- Destination Expertise: Provide clients with detailed information about destinations, including local attractions, cultural nuances, travel restrictions, and weather conditions.
- Documentation Assistance: Assist clients in obtaining necessary travel documents, such as visas, passports, and travel insurance, with a focus on Chinese/Vietnamese-speaking destinations.
- Customer Support: Address inquiries and provide support in Chinese/Vietnamese, resolving any issues that may arise before or during travel, such as itinerary changes or emergencies.
- Relationship Management: Maintain relationships with clients, ensuring their travel experience is seamless and following up post-travel to gather feedback.
- Sales and Promotion: Promote and sell travel packages and services, with a focus on Chinese/Vietnamese-speaking markets, often meeting or exceeding sales targets.
- Cultural Insight: Offer cultural insights and travel tips relevant to Chinese/Vietnamese-speaking travelers, ensuring a comfortable and enjoyable experience.
- Administrative Tasks: Handle all related paperwork, process payments, and maintain accurate records of bookings and transactions in both Chinese and English.
- Stay Informed: Keep up-to-date with travel trends, destination information, and any changes in travel regulations that may impact Chinese/Vietnamese-speaking travelers.
Requirements:
- Language Proficiency: Fluency in Mandarin and/or Cantonese, along with English, both spoken and written.
- Experience: Previous experience as a travel agent or in a customer service role is preferred.
- Travel Knowledge: At least 1 year experience with travel booking systems (e.g., GDS like Amadeus, Sabre) and knowledge of Chinese and Vietnamese travel markets.
- Customer Service: Strong customer service skills, with an ability to build rapport with clients and address their needs effectively.
- Communication: Excellent communication skills in both Chinese/Vietnamese and English.
- Sales Ability: Ability to sell and promote travel and cruise packages and services to Chinese-speaking clients.
- Problem-Solving: Ability to handle travel-related issues efficiently, providing quick solutions to clients.
- Organizational Skills: Strong organizational skills to manage multiple clients and bookings simultaneously.
- Cultural Sensitivity: Deep understanding of Chinese culture and travel preferences, ensuring culturally appropriate service.
