Executive Housekeeper

5 days ago


Council Bluffs, Iowa, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeper to join our team at Caesars Entertainment. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel meets the highest standards of cleanliness and quality.

Key Responsibilities
  • Supervise and manage the Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services to ensure seamless operations and exceptional guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty, while maintaining high levels of customer service.
  • Lead and motivate a team of housekeeping staff to ensure that all rooms and public areas are clean and well-maintained.
  • Collaborate with other departments to ensure that all hotel operations are running smoothly and efficiently.
  • Monitor and analyze guest feedback and complaints to identify areas for improvement and implement changes as needed.
  • Develop and implement training programs to ensure that all staff members have the skills and knowledge needed to provide exceptional guest service.
  • Manage budgets and resources to ensure that all hotel operations are running within budget.
Requirements
  • Bachelor's degree in Hospitality or a related field.
  • Minimum 2 years of experience in a supervisory or management role in a hotel or hospitality setting.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively with a diverse team of staff members.
  • Fluency in English is required.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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