Floor Staff Associate

7 days ago


Littleton, United States Regal Entertainment Full time

Job Summary:

Floor Staff team members play a vital role in ensuring our guests receive exceptional service at Regal Entertainment. As a member of our team, you will be classified based on individual theatre needs and employee availability, and will be responsible for ensuring a seamless experience for our patrons.

Key Responsibilities:

  • Operate the POS system, including handling cash, credit cards, and other forms of payment
  • Promote the Regal Crown Club program and up-sell Premium Viewing Experience options
  • Ensure tickets are sold in accordance with the MPAA rating system and company policy
  • Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy
  • Operate, prepare, and clean concession-related equipment
  • Comply with all local, state, and federal food safety laws
  • Enforce MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality
  • Report any problems, discrepancies, or unusual situations to management

Requirements:

  • Completion of cast certification program as a cast member and box office cashier or progress towards completion
  • Ability to work in a fast-paced environment and provide excellent customer service
  • Physical ability to stand for long periods, lift up to 60 pounds, and perform other duties as assigned

Language Ability:

Possess good public speaking, listening, and communication skills

Math Ability:

Perform calculations with speed and accuracy and identify and correct errors

Reasoning Ability:

Identify problems, gather relevant data, and note possible causes of problems

Personal Skills:

Possess excellent communication skills with customers, co-workers, and management

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job



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