Customer Service Representative

3 days ago


Westwood, Massachusetts, United States Eversource Energy Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Eversource Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide accurate and timely information to customers regarding their accounts and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and knowledge of software applications
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Eversource Energy is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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