Sales and Service Manager

4 weeks ago


Moreno Valley, California, United States 24 Hour Fitness Full time
Job Summary

We are seeking a highly motivated and experienced Sales and Service Manager to join our team at 24 Hour Fitness. As a key member of our club management team, you will be responsible for delivering an exceptional sales and service experience to our guests and members.

Key Responsibilities
  • Lead and develop a high-performing Sales and Service team to achieve sales revenue goals and provide exceptional member experiences.
  • Develop and implement sales strategies to drive new member sales, fitness revenue, and retail sales.
  • Partner with the General Manager to provide a best-in-class member-centric experience, including leading by example to provide a clean, friendly, and well-maintained club environment.
  • Engage members with various fitness offerings, including personal training, group exercise classes, and 24GO digital content.
  • Resolve member inquiries, concerns, and complaints in a professional manner.
Requirements
  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Strong member-centric focus and ability to engage with members in person.
  • Strong organizational skills to execute and prioritize multiple tasks.
  • Minimum 1-2 years of experience in service sales, preferably in the fitness industry.
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
What We Offer
  • Free club membership for you and your eligible dependents.
  • Employee Assistance Program (EAP).
  • Basic Group Life and AD&D Insurance ($10,000).
  • 401k Savings and Investment Plan.
  • Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits.


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