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Client Care Coordinator

2 months ago

Shelton, Connecticut, United States Kevin Worthington Full time
Job Summary

The Scheduler Supervisor role is a critical position within our organization, responsible for overseeing the scheduling and supervision of Personal Care Services, personal care providers, and homemakers. This role is essential in ensuring the delivery of high-quality care to our clients.

Key Responsibilities
  • Orient new staff members to our agency's policies and procedures, and complete the onboarding process for all staff.
  • Arrange and document training for staff members.
  • Schedule staff and notify clients of changes.
  • Perform written assignments of duties on a client-specific basis.
  • Meet with staff members as necessary to provide guidance and support.
  • Receive and review referrals of clients and follow up with them as needed.
  • Perform initial assessment visits to client homes, assign caregivers, and complete the assessment and all open packet forms.
  • Perform supervisory visits to client's homes, each client at least every three months, or more frequently as needed for problem resolution, skills validation of staff, client-specific or procedure-specific training of staff, observation of client's condition and care, and assessment of client satisfaction with services.
  • Provide monthly supervision of client care or sooner based on client needs via telephone or other appropriate contacts with the client and/or family/caregivers.
  • Investigate complaints and incidents, and counsel staff members on difficult cases and potentially dangerous situations.
  • Communicate with case managers, physicians, and other providers on the care plan as necessary to ensure appropriate and effective care.
  • Oversee staff record-keeping and maintain confidentiality in all aspects of job performance.
  • Attend and participate in client care conferences, staff and education meetings, and agency committee meetings.
  • Adhere to, promote, and hold others accountable for agency core values, ethics, and mission.
  • Perform all job functions in compliance with all appropriate local, state, and federal laws, regulations, and professional standards.
Requirements
  • A minimum of one year of experience as a Personal Care Provider is required.
  • Home Care supervisory experience is preferred.
  • Completion of a nursing program is preferred.
  • Valid, current driver's license.
  • Access to a reliable automobile.