Mortgage Loan Servicing Specialist

2 weeks ago

Anaheim, United States Wescom Credit Union Full time
Mortgage Loan Servicing Specialist Job Description

We are seeking a highly skilled Mortgage Loan Servicing Specialist to join our team at Wescom Credit Union. As a key member of our loan servicing team, you will be responsible for ensuring the smooth operation of our mortgage loan portfolio.

Key Responsibilities:

  • Review and post mortgage payments received by check and ACH
  • Work with the Collections department to post payments as necessary
  • Set up one-time and recurring ACH payments and reverse payments when needed
  • Communicate Wescom's policies and procedures for payoff demands and verifications of mortgage to members and escrow companies
  • Complete payoff demand requests received from escrow companies, Collections, and RE Production within the time guidelines established by federal regulations and Wescom
  • Compile data from Symitar and FICS to determine loan payoff amount
  • Complete new loan audits of recently funded loans, confirming accuracy of loan terms and making corrections as necessary
  • Process loan payoffs received via check and wire
  • Allocate funds to various general ledger accounts and update applicable system data to reflect loan payoffs
  • Work with vendors to prepare reconveyance documents in accordance with regulatory requirements
  • Work with escrow companies to review and prepare subordinations in accordance with Wescom's policy and procedures
  • Organize and maintain Wescom's secure loan vault, filing trailing documents, modification agreements, subordination agreements, and other legal documents into fireproof cabinets
  • Research and respond to member inquiries via phone, email, mail, and fax, including inquiries related to taxes/insurance, payment adjustments, loan histories, tax reporting, name/address updates, and requests for documentation

Requirements:

  • Bachelor's Degree preferred
  • A minimum of two years previous Credit Union, banking, or real estate lending experience are essential
  • Must have excellent written and verbal communication skills
  • Time management and organizational skills
  • Data entry, analytical skills, and demonstration of good judgement

Computer Skills:

  • Proficient in Microsoft Applications (Word, Excel, Outlook)
  • Proficient in FICS and Symitar preferred

Mathematical Skills:

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to compute rates, ratios and percentages

Work Environment:

This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

If you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.

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