Restaurant Ambassador

1 week ago


Potomac, Maryland, United States Founding Farmers Full time
About Us

Founding Farmers is a farmer-owned restaurant company committed to serving great food and drink while preserving our lands and waterways for future generations.

We are among the most booked restaurants in the nation on OpenTable and have been voted as one of the Best Places to Work across the Greater Washington, D.C. area.

Job Summary

We are seeking a skilled Restaurant Ambassador to join our team at our Potomac location. As a key member of our front-of-house team, you will be responsible for providing attentive service from the moment a customer enters the restaurant.

You will lead guests to their tables, manage reservations within Open Table, and communicate with front-of-house staff when they have a new party in their section.

The successful candidate will also support the service team in clearing tables, rolling silverware, pre-setting tables, wiping down menus, and ensuring the restrooms are clean for our guests.

Key Responsibilities
  • Manage restaurant reservations and wait lists to accurately set guest expectations
  • Manage and monitor the restaurants reservation system using Open Table
  • Answer the restaurant phone and provide friendly service for all guest and call center inquiries
  • Greet and seat guests at their table providing exceptional hospitality
  • Assist guests in making reservations
  • Respond to guest requests and inquiries in a timely and friendly manner
  • Assist with parking validation
  • Provide directions and recommendations if guests inquire
  • Support the service staff by removing dishes and glasses from tables or counters and taking them to the dishwasher
  • Set up dining areas to prepare for large parties and brunch buffet
  • Perform duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathroom(s)
Requirements
  • Full-service restaurant experience is helpful, but not required
  • Must be 18 years old due to service of alcohol
  • Ability to create a hospitable environment for both guests and staff
  • Excellent communication and interpersonal skills
  • Dedicated to learning our menu and operations
  • Ability to stand for extended periods of time and lift up to 50 pounds, as needed
  • Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms
Benefits
  • Flexible scheduling
  • Health insurance plans available for as low as $100 per month after 90 days of employment
  • Dental and vision plan
  • Paid time off
  • Paid pregnancy and parental leave
  • Discounted shift meal and generous dining discount
  • Free access to company massage therapist
  • Discounted gym & yoga membership
  • Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members
  • Training and career growth opportunities
  • Free Employee Assistance Program

We offer an estimated salary of $680-$880 per week based on your skills and experience.