IT Technical Specialist

7 days ago


Evanston, Illinois, United States Garrett-Evangelical Theological Seminary Full time

We are seeking an IT Technical Specialist to provide technical assistance and support to faculty, staff, and students in the effective use of technology resources and systems at Garrett-Evangelical Theological Seminary. As a key member of our team, you will play a critical role in ensuring the smooth operation of Technology services and enhancing the overall user experience.

Job Summary:

This is a challenging and rewarding opportunity for someone who is passionate about providing top-notch technical support and guidance. You will work closely with end users to identify functional specifications for computer, laptop, and software needs, as well as provide advice and support through various channels.

Duties and Responsibilities:
  • Consult with end users to determine their technical requirements and provide recommendations for meeting those needs.
  • Provide technical support and guidance to members of the community through phone, live chat, walk-up, and email support.
  • Resolve issues related to email accounts, connectivity, PC/laptop hardware, operating systems, spyware, and viruses.
  • Offer AV support for classrooms and create documentation for common problems and questions.
  • Perform user account setup and management, conduct audits, and handle onboarding/offboarding activities.
Requirements:

To be successful in this role, you should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. A strong understanding of technology and willingness to learn new tools and platforms are essential.

Compensation:

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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