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Patient Care Coordinator
2 months ago
At Optum, we strive to deliver care and technology to help millions of people live healthier lives. Our team is dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
We are committed to creating a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities thrive. Our mission is to advance health equity on a global scale.
As a Patient Care Coordinator, you will play a vital role in checking in patients, scheduling appointments, answering billing questions, and managing patient medical records for our clinic. Roles may vary based on the size of the clinic(s).
Key Responsibilities:- Provide exceptional service to all customers
- Greet patients, check them in and out, and ensure demographics and insurance information are accurate
- Collect co-pays and adhere to cash handling policies
- Answer phone calls, take messages, and route calls appropriately
- Schedule appointments, verifying visit type and primary care provider
- Manage waiting room cleanliness and communicate with patients
- Work with back office staff to ensure smooth patient flow
- Resolve service issues and complaints, deferring to management or clinical personnel when necessary
- Assist co-workers and team members with duties when requested
We offer a comprehensive benefit program, performance rewards, and a management team committed to your success. Our benefits include:
- Paid Time Off and 8 Paid Holidays
- Medical Plan options with Health Spending Account or Health Savings Account
- Dental, Vision, Life, and AD&D Insurance, as well as Short-term and Long-term Disability coverage
- 401(k) Savings Plan and Employee Stock Purchase Plan
- Education Reimbursement, Employee Discounts, and Employee Assistance Program
- Employee Referral Bonus Program and Voluntary Benefits
- High School Diploma or equivalent
- 1+ years of customer service experience
- Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
- Experience with data analysis software
- 1+ years of medical front desk experience
- 1+ years of electronic medical record experience
- 1+ years of health plan insurance knowledge
- Bilingual (English/Spanish)
We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression.
