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Healthcare Services Representative
1 week ago
**About RadNet Orange County**
We are a leading provider of high-quality medical imaging services in the 21st century.
Our team is dedicated to delivering exceptional patient care and ensuring timely access to healthcare services.
We value our employees and offer opportunities for advancement and professional growth.
- Greet patients in a friendly and service-oriented manner.
- Verify insurance and patient information, collect signatures, and ensure accuracy of necessary documentation.
- Collect and log co-pays and fees.
- Answer incoming phone calls and transfer calls as needed.
- Schedule, reschedule, or cancel appointments, confirm schedules, and notify staff of changes.
- Orient patients on preparatory and safety protocols, provide directions to facilities if necessary.
- Coordinate with back-office staff for timely care of patients.
**Key Responsibilities:**
- Demonstrate excellent customer service skills and remain professional in all situations.
- Exercise sound judgment and communicate effectively with patients, colleagues, and guests.
- Prioritize work and maintain a structured approach in a fast-paced environment.
**Requirements:**
- High School Diploma or equivalent.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent experience in a medical office setting (preferred).
**Shift:** Weekends (Saturday and Sunday, 8am - 5pm)
