Loss Prevention Officer

4 weeks ago

Frisco Texas, United States Omni Hotels & Resorts Full time

Job Summary:

Omni Hotels & Resorts is seeking a highly skilled Loss Prevention Officer to join our team. As a Loss Prevention Officer, you will be responsible for ensuring the safety and security of our guests and employees, as well as protecting our hotel assets.

Key Responsibilities:

  • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
  • Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
  • Initiate and follow-up with all investigations of crimes committed against property and persons.
  • Assist sick/injured guests or associates ensuring all documentation, reporting, and witness statements have been completed within a timely manner.
  • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
  • Maintain accurate records while performing basic duties, including camera monitoring, shift activity log, codebook, and employee/guest interactions.
  • Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
  • Perform frequent bag checks for associates leaving the property.
  • Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
  • Maintain confidentiality when dealing with sensitive guest or associate issues.
  • Assist supervisor or director in checking alarm systems, safety, and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas, and grounds.
  • Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
  • Record, report, and correct any unsafe conditions while patrolling hotel property.
  • Maintain professional attitude and appearance.

Requirements:

  • Must be able to stand and walk for up to 8 hours per shift.
  • Available for AM & PM shifts.
  • Must be able to communicate effectively by telephone, email, radio, and reporting.
  • Must have basic computer knowledge.
  • Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
  • First Aid/CPR Certification is preferred.
  • Must be able to remain calm and professional during stressful situations.
  • Must have a valid driver's license with a driving record in good standing.
  • Must be able to work a flexible schedule, including day, evening, overnight shifts, weekends, and holidays.

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