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Patient Advocate
2 months ago
About Us: At LifePoint Health, we're dedicated to delivering high-quality patient care in a compassionate and personalized manner. Our team is passionate about making a positive impact in the lives of our patients and their families.
Job Summary: We're seeking a skilled Patient Representative to join our team at Twin County Regional Hospital. As a Patient Representative, you will serve as the primary point of contact for patients and their families, providing exceptional customer service and ensuring a positive experience throughout their stay.
Key Responsibilities:
- Provide exceptional customer service to patients and their families, responding to their needs and concerns in a timely and professional manner.
- Act as a liaison between patients, families, and healthcare teams, facilitating communication and resolving issues in a fair and respectful manner.
- Assist with patient registration, insurance verification, and other administrative tasks as needed.
- Participate in quality improvement initiatives to enhance patient satisfaction and experience.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Basic computer skills and proficiency in electronic medical records systems.