Airport Shuttle Customer Support Specialist

5 days ago


Kenner, Louisiana, United States SP+ Full time

Job Overview: As a Customer Service Representative at SP+, you will be responsible for delivering exceptional customer experiences to airport patrons at loading platforms and assisting with baggage, information, and directions associated with airport services.


Key Responsibilities:
  1. Greet airport patrons in a professional and courteous manner, maintaining a positive attitude and providing exceptional service.
  2. Communicate effectively with dispatchers and/or supervisors on matters related to airport operations and passenger facilitation, ensuring seamless service delivery.
  3. Manage orderly queuing and boarding of passengers according to designed procedures, minimizing wait times and enhancing the overall travel experience.
  4. Collaborate with colleagues to ensure timely rotation of buses through efficient passenger queuing techniques, promoting a smooth and efficient service.
  5. Maintain open lines of communication with patrons, providing timely updates of information and addressing any concerns or issues promptly.
  6. Complete reports related to type of assistance provided, ensuring accurate documentation and compliance with company policies.

Benefits and Compensation:

This role offers an estimated salary of $15/hour, plus tips. Additionally, eligible employees participate in various benefits plans, including medical, dental, vision, flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401(k), and paid time off.


Requirements and Qualifications:
  • High School Diploma or an equivalent combination of experience and education.
  • Availability to work special shifts, if required.
  • A valid state-issued driver's license with a current address and acceptable driving record, if applicable.
  • Ability to read, write, and interpret the English language.
  • Effective presentation skills in one-on-one and small group situations.

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high.
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions, including precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.


  • Kenner, Louisiana, United States Palette Hotels Full time

    About the Job:We are looking for a reliable and courteous Hotel Shuttle Driver to join our team at the Holiday Inn Express New Orleans Airport. As a key member of our hospitality team, you will be responsible for safely transporting guests and potential guests between the airport and our hotel, while providing exceptional customer service.The ideal candidate...


  • Kenner, Louisiana, United States Airport Terminal Services Full time

    **About Airport Terminal Services**We are a leading provider of airport terminal services, dedicated to delivering exceptional customer experiences.**Job Overview**We are seeking an experienced Ramp Agent to join our team. This is a critical role that requires attention to detail, excellent communication skills, and the ability to work in a fast-paced...


  • Kenner, Louisiana, United States Bags Full time

    We're seeking an experienced Airport Cargo Specialist to join our team at Bags! As an Airport Cargo Specialist, you'll be responsible for handling airline passengers' checked baggage with care and efficiency.This role requires strong communication skills, physical stamina, and the ability to work well under pressure. If you're a detail-oriented individual...


  • Kenner, Louisiana, United States G2 Secure Staff Full time

    Unlock Your Potential as a Travel Assistance SpecialistG2 Secure Staff, LLC is expanding its operations at the Louis Armstrong Airport (MSY) and we're looking for a skilled Travel Assistance Specialist. This role involves providing exceptional support to wheelchair passengers, ensuring their safe and efficient travel experience. As a key member of our team,...


  • Kenner, Louisiana, United States Hilton New Orleans Airport Full time

    We are seeking a dedicated Security Officer to join our team at Hilton New Orleans Airport. As a Security Officer, you will play a crucial role in maintaining the safety and security of our guests, employees, and property.About the RoleThe primary responsibility of this position is to provide security services, respond to emergencies, and maintain order...


  • Kenner, Louisiana, United States Hilton New Orleans Airport Full time

    We are looking for a highly skilled Security Officer to join our team at Hilton New Orleans Airport. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesThe primary responsibilities of this position include:Conducting regular security patrols to identify potential...


  • Kenner, Louisiana, United States SP+ Full time

    Job OverviewWe are seeking an experienced Shuttle Operations Manager to join our team at SP+. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day management of our shuttle operations.Key Responsibilities:Participate in programs to improve client and customer satisfaction, fostering positive relationships and...


  • Kenner, Louisiana, United States SP+ Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to provide exceptional service to airport patrons at loading platforms and assist with baggage, information, and directions associated with airport services.Responsibilities:Maintain a professional demeanor and greet airport patrons in a courteous...


  • Kenner, Louisiana, United States G2 Secure Staff Full time

    We are seeking an experienced Airport Assistance Agent to join our team at the Louis Armstrong Airport (MSY). In this role, you will be responsible for providing support services to wheelchair passengers, including meeting inbound and outbound flights.The estimated salary for this position is $14.00 per hour + tips, with opportunities for overtime and...


  • Kenner, Louisiana, United States Hilton New Orleans Airport Full time

    Join Our Housekeeping TeamHilton New Orleans Airport is hiring a Hotel Room Cleaning Specialist to maintain the highest standards of cleanliness and quality in our guest rooms.As a Hotel Room Cleaning Specialist, you will be responsible for stripping beds, making beds, changing bed linens, dusting furniture, pictures, drawers, window ledges, and shelves...


  • Kenner, Louisiana, United States Hilton New Orleans Airport Full time

    About the JobAs a skilled Maintenance Trades Specialist, you will play a vital role in maintaining the hotel's facilities, ensuring a comfortable and safe environment for our guests. This is an excellent opportunity to join a dynamic team and showcase your expertise in maintenance trades.Salary: $65,000 - $85,000 per year, depending on experience.We are...


  • Kenner, Louisiana, United States G2 Secure Staff Full time

    Job SummaryWe are seeking a skilled Airport Assistance Agent to join our team at Louis Armstrong Airport (MSY). As a key member of our ground support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of wheelchair services.Key Responsibilities:Meet passengers to push wheelchairs to gates or exit...


  • Kenner, Louisiana, United States Hyde Park Hospitality Full time

    Job DescriptionWe are looking for a skilled Customer Service Manager to lead our team at Hyde Park Hospitality's airport concession stand. As a Customer Service Manager, you will be responsible for providing exceptional customer service and managing a team of customer service representatives.Key ResponsibilitiesProvide exceptional customer service to...


  • Kenner, Louisiana, United States Hilton New Orleans Airport Full time

    Job DescriptionAs a Hotel Room Maintenance Specialist at the Hilton New Orleans Airport, you will play a critical role in ensuring that our guest rooms and public areas are clean, comfortable, and well-maintained. This includes performing daily room checks, responding to guest requests, and maintaining the overall appearance of our hotel.About the RoleIn...


  • Kenner, Louisiana, United States CLX Engineering Full time

    Job Overview:We are seeking a highly skilled Automation Superintendent to lead our airport projects. As an Automation Superintendent, you will be responsible for managing daily on-site operations, coordinating with multiple subcontractors, and ensuring smooth project phases from design to mobilization.About CLX Engineering:CLX Engineering is a leading...


  • Kenner, Louisiana, United States Hyde Park Hospitality Full time

    Job SummaryWe are seeking an experienced Airport Lounge Operations Manager to oversee the daily operations of our high-end lounge within the Louis Armstrong New Orleans International Airport. This is a challenging and rewarding role that requires strong leadership, problem-solving, and communication skills.About UsHyde Park Hospitality (HPH) is a dynamic and...


  • Kenner, Louisiana, United States Bags Full time

    Job OverviewWe are seeking a skilled and courteous Airport Check-in Agent to join our team at Bags, an innovative company revolutionizing the parking experience. As a key member of our off-site team, you will play a critical role in delivering exceptional customer service to airline passengers.Our ideal candidate is a people person with excellent...


  • Kenner, Louisiana, United States SP+ Full time

    About the Role: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at SP+. In this role, you will be responsible for providing exceptional service to airport patrons at loading platforms and assisting with baggage, information, and directions associated with airport services.Key...

  • Culinary Assistant

    3 days ago


    Kenner, Louisiana, United States Hilton New Orleans Airport Full time

    Job Title: Culinary AssistantHilton New Orleans Airport seeks a highly skilled Culinary Assistant to join their team. As a key member of the kitchen staff, you will assist cooks in preparing meals for Food and Beverage outlets.Key Responsibilities:Prepare and cook meals according to recipes and portion sizesAssist in food preparation, including chopping...


  • Kenner, Louisiana, United States Hyde Park Hospitality Full time

    **Job Description:**Airport Lounge Attendant Role SummaryThis role involves providing excellent customer service, ensuring that every guest has a memorable experience. Key responsibilities include:Engaging with guests to deliver exceptional service and respond to their needs promptly.Collaborating with the culinary team to prepare and serve food and...