Airport Shuttle Customer Support Specialist
5 days ago
Job Overview: As a Customer Service Representative at SP+, you will be responsible for delivering exceptional customer experiences to airport patrons at loading platforms and assisting with baggage, information, and directions associated with airport services.
Key Responsibilities:
- Greet airport patrons in a professional and courteous manner, maintaining a positive attitude and providing exceptional service.
- Communicate effectively with dispatchers and/or supervisors on matters related to airport operations and passenger facilitation, ensuring seamless service delivery.
- Manage orderly queuing and boarding of passengers according to designed procedures, minimizing wait times and enhancing the overall travel experience.
- Collaborate with colleagues to ensure timely rotation of buses through efficient passenger queuing techniques, promoting a smooth and efficient service.
- Maintain open lines of communication with patrons, providing timely updates of information and addressing any concerns or issues promptly.
- Complete reports related to type of assistance provided, ensuring accurate documentation and compliance with company policies.
Benefits and Compensation:
This role offers an estimated salary of $15/hour, plus tips. Additionally, eligible employees participate in various benefits plans, including medical, dental, vision, flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401(k), and paid time off.
Requirements and Qualifications:
- High School Diploma or an equivalent combination of experience and education.
- Availability to work special shifts, if required.
- A valid state-issued driver's license with a current address and acceptable driving record, if applicable.
- Ability to read, write, and interpret the English language.
- Effective presentation skills in one-on-one and small group situations.
Work Environment and Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate to loud.
- The exposure level in the work environment to vehicle emissions is moderate to high.
- The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
- The work environment is subject to all weather conditions, including precipitation and wind.
- The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
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