Current jobs related to NOSC Manager - Vienna, Virginia - ActioNet

We are seeking a highly skilled and experienced NOSC Manager to join our team at ActioNet. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our network operations center and driving ITIL maturity across the organization.

• ITIL Maturity Plan Development: Develop and implement an ITIL maturity plan to drive process improvement and service excellence across the organization.
• Network Operations Center Management: Manage the day-to-day operations of our network operations center, ensuring seamless incident management, service request fulfillment, and end-user support.
• Team Leadership: Lead and guide a team of technical staff, providing guidance and direction to ensure the successful delivery of IT services.
• Customer Communication: Facilitate key customer meetings to understand project statuses, risks, issues, and resource requirements, ensuring effective communication across the program.
• Operational Escalations: Serve as the primary point of contact for operational escalations, determining root causes and developing corrective action plans to ensure timely resolution.
• Process Improvement: Identify areas of improvement and develop and deploy ITSM/ITIL improvements to enhance service delivery and customer satisfaction.

• 8+ Years of Experience: Proven experience managing and leading successful network operations centers, with a strong background in IT service management and ITIL.
• Technical Expertise: Strong technical knowledge of IT infrastructure, network engineering, systems administration, and software applications.
• Leadership and Communication Skills: Excellent leadership and communication skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Certifications: Project Management Institute (PMI) Project Management Professional certification and ITIL 3 or 4 certification.

As an ActioNeter, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in IT service delivery. We offer a competitive benefits package, including medical insurance, vision insurance, dental insurance, life and AD&D insurance, 401(k) savings plan, education and professional training, flexible spending accounts, employee referral and merit recognition programs, employee assistance and identity theft protection, paid holidays, paid time off, and disability insurance.