Experienced Collision Center Body Shop Director

4 weeks ago


Kernersville, North Carolina, United States Parks GMC Full time
Collision Center / Body Shop Manager

At Parks GMC, we are seeking an experienced Automotive Body Shop Manager to lead our collision center and body shop operations. As a key member of our team, you will be responsible for ensuring the overall efficiency, profitability, and reputation of our auto body shop operations.

Key Responsibilities:
  • Provide timely, accurate, and customer-approved estimates for repair work
  • Manage the Body Shop, including forecasting goals and objectives, and striving to meet them
  • Hire, train, motivate, counsel, and monitor the performance of all Body Shop staff
  • Direct and schedule the activities of all Body Shop employees
  • Provide technical assistance as needed
  • Conduct meetings with Body Shop employees to discuss activities and problems of mutual interest
  • Monitor Body Shop technicians' payroll records
  • Train, execute, and hold all staff accountable for the Collision SOP (Standard Operating Procedures) at all times
  • Prepare and administer an annual operating budget for the body shop
  • Attend managers' meetings as requested
  • Understand, keep abreast of, and comply with federal, state, and local regulations that affect Body Shop operations
  • Establish and maintain good working relationships with several insurance adjusters
  • Establish and maintain good working relationships with customers to encourage repeat and referral business
  • Supervise all activities of and communications with the wrecker service
  • Quality-check completed jobs and handle all customer complaints
  • Keep abreast of new equipment and tools available and recommend purchases
  • Ensure that the work areas and customer waiting area are kept clean
  • Account for all documents; ensure that none are missing
  • Prepare final billing for completed repair orders
  • Collect accounts receivable for body repair work
  • Follow up on parts department orders to ensure parts availability
Requirements:
  • Automotive Body Shop Manager experience is required
  • Must be detailed and efficient in writing a complete estimate and completing supplements when needed
  • Good communication and customer service skills
  • Organized with good problem-solving skills
  • Strong record of positive Customer Satisfaction (CSI) results
  • A positive attitude and professional demeanor
  • Valid driver's license
  • Please upload your resume, completing the online assessment will grant you priority consideration
  • Must be authorized to work in the U.S. without sponsorship and be a current resident
  • Must pass pre-employment testing to include background checks, MVR, and drug screening

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.



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