Starbucks Shift Lead

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Kowalski's Markets Full time
Job Summary

This role contributes to Starbucks success by leading a team of employees to create and maintain the Starbucks Experience for our customers. The Shift Lead is responsible for supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, and managing safety and security within the store.

Key Responsibilities
  • Leadership: Develop and implement strategies to drive business results and improve customer satisfaction.
  • Team Development: Build the capacity of stakeholders in civic culture, the Starbucks experience, and drink creation/consistency.
  • Goal Setting: Set goals for the team, develop organizational capability, and model how we work together.
  • Customer Service: Display a customer comes first attitude by training and accountability for delivering exceptional customer service.
  • Policy Implementation: Drive the implementation of company policies by directly motivating and instructing the team to implement them to meet business goals and organizational principles and obligations.
  • Operational Management: Plan, identify, communicate, and delegate appropriate responsibilities and best practices to ensure smooth flow of operations.
  • Problem Solving: Consistently review team environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team to achieve operational goals.
  • Customer Feedback: Solicit customer feedback to understand customer needs and the needs of the local community.


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