Customer Service Liaison
2 weeks ago
At Comfort Care Products, LLC, we are seeking a skilled Customer Service Liaison to join our growing medical mattress manufacturing company. As a valued member of our team, you will be responsible for providing exceptional customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
Job Responsibilities- Input orders and invoices customers within a timely manner using Quickbooks.
- Assist customers with product information, pricing, and order processing.
- Analyze customer issues and provide appropriate solutions or escalate to the appropriate department.
- Support the sales team by conducting outbound calls following up with customers regarding their inquiries or orders.
We estimate the salary for this role to be around $45,000 - $55,000 per year, based on industry standards and location.
Requirements
- Excellent communication skills, both verbal and written.
- Prior experience in customer service, sales or other related fields preferred but not required.
- Ability to analyze customer needs and provide appropriate solutions.
- Strong phone etiquette and the ability to handle customers with professionalism.
- Proficiency in data entry and computer skills including CRM and Microsoft Office (Outlook, Word, Excel, etc.).
- Ability to prioritize and multitask.
- Schedule: Monday - Friday
- Shift Hours: 8:30AM - 5:00PM
- Overtime: Optional, if needed
- Travel: No
- Position: Full-Time
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