Full-Time Educator

1 week ago

Bozeman, Montana, United States Lululemon Full time
Job Summary

The Educator role is a crucial part of lululemon's success. As a Retail Experience Specialist, you will be responsible for creating a world-class customer service experience in our retail stores. You will engage and connect with our guests, share top-quality product education, and speak authentically about our community and culture.

Key Responsibilities
  • Interact with guests to ensure a great guest experience in a manner that values guests' time.
  • Assess guests' needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
Working with Others
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
  • Perform product presentation tasks according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
Key Skills & Core Values
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
  • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging.
Job Requirements Eligibility
  • Must be legally authorized to work in the country in which the store is located.
  • Must be 18 years of age or older.
  • Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
  • Must have the ability to travel to assigned store with own transportation methods.
Availability
  • Willing to work a flexible schedule including evenings, weekends, and holidays.
Other Willingness Requirements
  • Willing to work in an environment with bright lights and loud music.
  • Willing to move through a store for most of a shift to help guests and accomplish work.
  • Willing to move boxes weighing up to 30 lbs (13.6 kg).
  • Willing to work as part of a team and also complete some work independently.
Job Assets (i.e., nice to have; not required)
  • Education: High school diploma, GED, or equivalent.

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