Service Ambassador

3 weeks ago


Peoria, Illinois, United States Childers Banquet & Catering Center Full time
Job Summary

We are seeking a skilled and friendly Service Ambassador to join our team at Childers Banquet & Catering Center. As a key member of our service staff, you will play a vital role in creating an exceptional dining experience for our guests at special parties, banquets, and event functions.

Responsibilities:

* Promote and uphold the mission of Childers Banquet & Catering Center in all interactions with guests and colleagues.
* Collaborate with the Banquet Manager to determine objectives and requirements for events, ensuring seamless execution.
* Monitor and observe guests' dining experience, responding promptly and courteously to address any concerns or issues.
* Verify guests' identification to ensure compliance with minimum age requirements for alcohol consumption.
* Serve food and beverages to guests, preparing specialty dishes as needed.
* Set up and maintain event sites, including food stations, dining areas, and linens.
* Remove dishes and glasses from tables efficiently and effectively.
* Perform cleaning duties, such as sweeping, mopping, and taking out trash, to maintain a clean and safe environment.
* Assist with food preparation, including preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
* Obtain necessary equipment and supplies for each event, ensuring they meet customer expectations.
* Inspect event rooms prior to functions to ensure setup, menu, and service staff meet requirements.
* Ensure all details are performed as per the function sheet.
* Break down and clean up after events, accounting for all equipment and supplies.
* Return catering equipment to designated areas and arrange for the return of rented materials.
* Be present throughout events to assist as needed and support fellow employees.
* Attend scheduled employee meetings and assist colleagues to meet guests' needs and support event operations.

Requirements:

* Be at least 16 years old
* Ability to understand and communicate in the predominant language(s) of guests
* Knowledge of banquet and catering services, food, and beverage
* Ability to work in a standing position for extended periods
* Ability to reach, bend, stoop, and frequently lift up to 50 pounds

We offer a dynamic and supportive work environment, and we are committed to providing our employees with the training and resources they need to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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