Patient Service Representative
3 days ago
We're seeking a highly skilled Patient Service Representative to join our team at North American Dental Group. As a key member of our Patient Service Center, you will play a vital role in delivering exceptional patient care and support.
Responsibilities- Provide top-notch customer service to patients via phone and other communication channels.
- Present offers and promotions to patients to enhance their dental experience.
- Overcome patient objections to schedule appointments and ensure timely follow-up.
- Schedule a high volume of appointments while maintaining accurate records.
- Utilize product knowledge to showcase solutions offered by our dental practices.
- Track progress using company databases and software.
- Display problem-solving skills and take ownership of patient concerns and issues.
- Collaborate with practice teams to provide timely solutions for patients.
- Manage sensitive and critical information with respect to company policies and laws.
- Collect missing information or update outdated records.
- Meet and exceed department key performance indicators.
- Work scheduled hours, report to work on time, and participate in company contests and incentives.
- 2+ years of experience providing superior customer service.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
- Strong computer skills, including 45+ WPM and ability to multitask.
- Reliable high-speed internet and a private workspace from home.
- A comprehensive benefits package, including 401k.
- Competitive paid time off for full-time and part-time team members.
- Opportunities for career growth and continuing education.
- A professional and flexible atmosphere that fosters individuality and patient-centric care.
We're an equal opportunity employer and welcome applicants from diverse backgrounds. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply.
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