Patient Service Representative

3 days ago


Hamilton, Missouri, United States North American Dental Group Full time
Transforming the Dental Experience

We're seeking a highly skilled Patient Service Representative to join our team at North American Dental Group. As a key member of our Patient Service Center, you will play a vital role in delivering exceptional patient care and support.

Responsibilities
  • Provide top-notch customer service to patients via phone and other communication channels.
  • Present offers and promotions to patients to enhance their dental experience.
  • Overcome patient objections to schedule appointments and ensure timely follow-up.
  • Schedule a high volume of appointments while maintaining accurate records.
  • Utilize product knowledge to showcase solutions offered by our dental practices.
  • Track progress using company databases and software.
  • Display problem-solving skills and take ownership of patient concerns and issues.
  • Collaborate with practice teams to provide timely solutions for patients.
  • Manage sensitive and critical information with respect to company policies and laws.
  • Collect missing information or update outdated records.
  • Meet and exceed department key performance indicators.
  • Work scheduled hours, report to work on time, and participate in company contests and incentives.
Qualifications
  • 2+ years of experience providing superior customer service.
  • Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
  • Strong computer skills, including 45+ WPM and ability to multitask.
  • Reliable high-speed internet and a private workspace from home.
Benefits
  • A comprehensive benefits package, including 401k.
  • Competitive paid time off for full-time and part-time team members.
  • Opportunities for career growth and continuing education.
  • A professional and flexible atmosphere that fosters individuality and patient-centric care.

We're an equal opportunity employer and welcome applicants from diverse backgrounds. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply.



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