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Bilingual Banking Associate

2 months ago

Durham, North Carolina, United States WELLS FARGO BANK Full time
Why Choose Wells Fargo:

At Wells Fargo, we understand that a fulfilling career encompasses more than just a job. It’s about having access to resources that support your personal and professional growth. We are proud to be recognized as one of the top workplaces for career advancement in the U.S., according to the 2024 LinkedIn Top Companies List.

Position Overview:

We are seeking a part-time Bilingual Teller (Spanish/English) to join our Consumer, Small & Business Banking division. In this role, you will be integral to the community, providing essential financial services to local residents and businesses. If you have a passion for customer interaction, this position offers a fantastic opportunity to build a rewarding career with us.

Key Responsibilities:
  • Facilitate customer interactions by processing transactions, promoting digital solutions, and connecting clients with banking specialists.
  • Conduct operational tasks while adhering to established policies to minimize risks.
  • Efficiently perform routine banking and customer support tasks, utilizing knowledge of bank products and procedures.
  • Receive guidance from management and apply judgment within defined operational frameworks.
  • Escalate inquiries and issues to senior team members as necessary.
  • Engage with customers to foster relationships and fulfill their transaction requests.
  • Assess customer needs to provide relevant financial services and information.
Required Qualifications:
  • Minimum of 6 months experience in customer interaction, or equivalent through work, training, military service, or education.
  • Proficiency in both Spanish and English, with strong listening and speaking skills.
Preferred Qualifications:
  • Experience in customer service, particularly in handling complex transactions.
  • Ability to educate customers on technology and mobile banking options.
  • Professional demeanor when interacting with customers and team members.
  • Experience in teamwork to meet customer needs effectively.
  • Cash handling experience is a plus.
  • Strong organizational skills and the ability to prioritize tasks in a dynamic environment.
  • Ability to identify potential fraud and take appropriate preventive measures.
Job Expectations:
  • Willingness to work a flexible schedule, including Saturdays.
  • This position does not offer Visa sponsorship.
  • Must successfully complete a required language assessment.
Diversity and Inclusion:

Wells Fargo is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of background or identity. Our employees are dedicated to building strong customer relationships while maintaining a culture focused on risk management and compliance.

Note: All qualified applicants will receive consideration for employment without regard to legally protected characteristics.