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Executive Director of Operations

2 months ago

Farmington, New Mexico, United States Bruckner Truck Full time
Job Summary

The Executive Director of Operations is responsible for the overall success of the dealership, ensuring a reasonable profit and a fair return on investment for the stockholders. This role involves planning, motivating, and coordinating the activities of all departments to achieve business objectives.

Key Responsibilities
  • Management-Related
    • Develop and execute plans to ensure dealership profitability.
    • Review and recommend improvements for department managers' forecasts and plans.
    • Ensure harmonious and profitable department operations.
    • Maintain good working relationships with the factory and lending institutions.
  • Personnel-Related
    • Formulate policies and procedures for training programs.
    • Handle personnel functions, including interviewing, hiring, performance evaluation, and termination.
    • Review and approve compensation plans for employees.
    • Ensure department managers are training and supervising employees effectively.
    • Communicate management's policies and procedures to employees.
    • Complete annual performance evaluations of department managers.
    • Provide leadership to shape employees' attitudes and build morale.
    • Establish harmony and teamwork among departments.
    • Conduct managers' meetings at scheduled intervals.
  • Asset Management
    • Maintain cleanliness and functionality of physical assets.
    • Enforce proper security measures.
    • Purchase necessary equipment with company approval.
    • Review safety aspects of physical assets.
    • Coordinate with the business office to ensure accurate records and analyses.
    • Develop merchandising strategies and create effective advertising.
    • Resolve customer complaints that line management has not addressed.
  • Community/Industry Relations
    • Support good relations with the community and industry organizations.
  • Customer Relations
    • Ensure customers are treated with respect and receive maximum value for their money.
  • Profitability
    • Maintain a net profit percentage of at least 110% of the A.T.D. Profile Dealer.
    • Maintain key financial ratios, including parts inventory turns and accounts receivable.
Requirements
  • High school diploma or equivalent, college degree preferred.
  • Ability to read and comprehend instructions and information.
  • At least 10 years of experience in dealership sales, service, or parts capacity.
  • At least 5 years of experience in a supervisor position.
  • Professional personal appearance.
  • Excellent communication skills in person, on the phone, and in writing.
  • Training in dealership computer systems.