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E-Commerce Operations Manager

2 months ago

Willmar, Minnesota, United States MAG USA Inc. Full time

MAG USA Inc. is seeking a highly skilled E-Commerce Manager to lead our online sales and fulfillment efforts. As a key member of our team, you will be responsible for developing and implementing strategies to drive online sales growth, improve customer satisfaction, and optimize our e-commerce operations.

Key Responsibilities:

  • Develop and execute e-commerce strategies to drive online sales growth and improve customer satisfaction
  • Manage and optimize our e-commerce platform, including product listings, pricing, and inventory management
  • Collaborate with cross-functional teams to ensure seamless integration of e-commerce operations with other business functions
  • Monitor and analyze e-commerce metrics to inform business decisions and drive continuous improvement
  • Provide exceptional customer service and support to ensure a positive online buying experience

Requirements:

  • Proven track record of success in e-commerce operations, online sales, and customer service
  • Strong leadership and communication skills, with ability to collaborate with cross-functional teams
  • Excellent analytical and problem-solving skills, with ability to interpret data and drive business decisions
  • Knowledge of e-commerce platforms, including Amazon Fulfillment and other relevant technologies
  • Strong customer service skills, with ability to resolve issues and maintain high customer satisfaction

What We Offer:

  • Opportunity to work with a dynamic and growing company in the e-commerce industry
  • Competitive salary and benefits package, including medical insurance, dental insurance, vision plan, health savings account, cafeteria plan, life insurance, and employer-sponsored 401(k)
  • Opportunities for professional growth and development, including training and education programs
  • Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction