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Creative Retail Team Member

1 week ago

Fort Walton Beach, Florida, United States Michael's Inc Full time
Job Description:

We are seeking a highly motivated and customer-focused Creative Retail Team Member to join our team at Michaels Inc. In this role, you will be responsible for delivering an exceptional customer experience, ensuring all customers receive a fast and friendly checkout experience. You will also be assisting customers in finding products, providing solutions, and engaging them on the benefits of our Rewards program and Private Label Credit Cards.

Key Responsibilities:
  • Help customers shop, locate products, and provide them with solutions.
  • Provide a fast and friendly checkout experience; execute cash handling to standards.
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on the Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross trained in Custom Framing selling and production.