Banking Center Operations Manager

2 weeks ago

Marquand, Missouri, United States BankTalent HQ Full time
Job Summary

We are seeking a highly skilled and experienced Banking Center Operations Manager to join our team at BankTalent HQ. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our Banking Center.

Key Responsibilities
  • Provide exceptional customer service to all clients, ensuring a high level of satisfaction and loyalty.
  • Promote a culture of excellence within the Banking Center, ensuring that all staff consistently uphold the highest standards of professionalism and customer service.
  • Serve as the primary operations officer of the Banking Center, responsible for the overall management and administration of the center.
  • Mentor and coach employees in skill development and personal growth, ensuring that they have the necessary skills and knowledge to excel in their roles.
  • Comply with all banking regulations and Bank policies, procedures, and objectives, ensuring that the Banking Center operates in a secure and compliant manner.
  • Ensure the maintenance of proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure.
  • Monitor and review daily account management reports, ensuring that all accounts are accurately managed and up-to-date.
  • Conduct monthly audits as outlined on the Banking Center Audit Control Sheet, ensuring that all financial and operational procedures are in compliance with Bank policies and procedures.
  • Open new depository accounts (personal and business), ensuring that all necessary documentation and procedures are followed.
  • Prepare, approve, and process loan requests within lending authority, per DecisionPro procedures.
  • Maintain knowledge of banking center operations, including ATM and vault management, branch capture, and core platform teller operating system.
  • Master all features and benefits of Bank's products, programs, and services, ensuring that staff is similarly trained.
  • Evaluate customer product/service needs, and present financial solutions that bolster customer satisfaction and increase referrals.
  • Seek out business development opportunities in the service area, actively conducting calls on current and prospective clients.
  • Represent the Bank within the community to enhance the Bank's image and establish contacts to develop business.
  • Assist the Banking Center manager in developing methods to enhance and retain client account relationships.
  • Assist with planning scheduled meetings on Bank operations, security, and products.
  • Maintain prudent expense control in the Banking Center.
  • Assist the Manager with hiring, scheduling, coaching, and conducting performance appraisals for employees.
Qualifications
  • High school diploma or equivalent; college degree preferred.
  • Demonstrated skill in banking center operational leadership, teller line expertise, and client account management, typically gained by 2+ years of general retail banking and at least 1 year in a role with platform responsibilities.
  • Demonstrated ability to manage and mentor staff.
  • Excellent communication and customer service skills, exhibiting a high degree of professionalism.
  • Excellent interpersonal skills, with the proven ability to interact effectively with diverse individuals.
  • Ability to organize and prioritize tasks.
  • Demonstrated computer proficiency and teller terminal knowledge.
  • High mathematical and computational aptitude; ability to interpret data and formulate decisions/solutions.

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