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Cannabis Retail Specialist

2 months ago

Palatka, Florida, United States Trulieve Full time

"Trulieve Grows One Patient at a Time"

If you are passionate about contributing to one of the most rapidly expanding sectors in the country, consider a position with Trulieve. This role is ideal for individuals who are eager to assist others in their journey towards wellness.

At Trulieve, our mission is to provide our patients with the relief they seek through products they can rely on. Our cannabis plants are cultivated in a carefully controlled environment, minimizing the use of harmful chemicals and pests, ensuring a natural process at every stage.

Our offerings are tailored to help alleviate symptoms such as seizures, severe muscle spasms, pain, nausea, and loss of appetite, which are often associated with serious medical conditions like cancer.

Our dedicated team collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages, delivering the compassionate care they deserve.

Position Overview:

The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis experience by educating them on the benefits and potential effects of various products. This position requires a solid understanding of our offerings to provide excellent customer service and facilitate compliant purchases.

Key Responsibilities:

  • Deliver outstanding customer service to clients, guests, and colleagues.
  • Exhibit empathy and compassion towards patients.
  • Uphold the TruExperience by adhering to elevated service standards and demonstrating product knowledge.
  • Assist management with returns in line with company policies.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve's policies and procedures.
  • Collaborate with the on-duty leader to enhance the customer experience.
  • Resolve product or device issues for customers.
  • Document customer concerns in their profiles.
  • Maintain a clean and well-stocked workspace throughout the shift.
  • Perform additional tasks as assigned by management.

Additional Responsibilities:

  • As a Delivery Associate, maintain a valid driver's license and clear driving record.
  • Assist with processing online orders within specified timeframes.

Qualifications:

  • High school diploma or equivalent; experience in retail or customer service is preferred.
  • Must be at least 21 years old (or 18 in certain states).
  • Prior cash handling experience is required.
  • Ability to thrive in a fast-paced environment and interact with diverse personalities.
  • Excellent communication skills, both verbal and written.
  • Capability to work independently and as part of a team.
  • Strong interpersonal skills and professionalism.
  • Ability to follow written and oral instructions.
  • Must be able to engage respectfully with customers and team members.
  • Must possess the physical and mental capabilities necessary for the role.

Physical Requirements:

Employees must be able to navigate the facility, communicate effectively, and handle various objects weighing up to 50 lbs. Flexibility and the ability to work independently are essential.

Work Schedule:

Hours will vary based on store needs, including evenings, weekends, and holidays. This position typically requires up to 25 hours per week.

Trulieve is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.