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Personal Concierge Service Specialist

2 months ago

Green Bay, Wisconsin, United States Circles Full time
Job Overview

About Circles Culture:
At Circles, we foster an inclusive atmosphere that values self-expression and individuality. Our commitment to open communication, respect, and professional growth empowers our team members to achieve their career aspirations while enhancing their personal development. We prioritize the wellbeing of our staff, ensuring that our clients receive the same level of exceptional care.

Position Summary:
The Concierge Errand Runner is responsible for delivering premium customer service with a professional and enthusiastic demeanor. The primary duty involves assisting clients with local errands while adhering to established guidelines. This role requires building strong relationships with customers and informing them about Circles Concierge offerings. Ideal candidates will demonstrate exceptional customer service skills, a strong grasp of technology, and possess a keen attention to detail. Familiarity with local businesses, entertainment options, and travel arrangements is essential. A deep connection to the Green Bay community and a dedication to enhancing the lives of its residents are highly valued. Previous experience in hospitality, hotel, or travel sectors is preferred.

Work Schedule:
This is a TEMP to PERM, PART TIME position, requiring a total of 15 hours per week, scheduled from Tuesday to Thursday, 8:30 AM to 1:30 PM.

Compensation:
The hourly wage for this role ranges from $20 to $21.

Key Responsibilities:

  • Conduct local errands efficiently;
  • Promote Circles services to employees on-site;
  • Coordinate and schedule services with local and national partners; consistently deliver top-tier customer service in a structured environment;
  • Manage customer relationships while accurately documenting case details and outcomes;
  • Prioritize requests and monitor daily tasks;
  • Provide exceptional service to members;
  • Maintain a professional and approachable demeanor at all times;
  • Foster meaningful relationships through face-to-face interactions with vendors;
  • Respond to requests from employees and guests in a courteous and timely manner;
  • Collaborate with management on new initiatives and ideas;
  • Assist in selecting and purchasing gifts and flowers;
  • Conduct product comparisons and research information;
  • Possess a thorough understanding of Circles services, vision, and mission;
  • Perform other assigned duties as needed.

Qualifications:

  • Ability to manage and prioritize multiple tasks daily with excellent communication skills;
  • Strong familiarity with navigating the Green Bay area;
  • Comfortable with frequent driving to complete errands;
  • Minimum of 2 years of customer service experience;
  • Reliable transportation is required;
  • Must maintain a clean driving record;
  • A high school diploma or GED is mandatory.

Core Competencies:

  • Ability to manage and prioritize multiple tasks effectively;
  • Capability to exceed productivity and quality benchmarks;
  • Strong written and verbal communication skills;
  • Adherence to schedules;
  • Active listening skills;
  • Commitment to continuous learning and professional development;
  • Flexibility to adapt to changing tasks and priorities.

Benefits:

  • 401k plan with matching contributions;
  • Generous paid time off policy;
  • Paid holidays;
  • Access to various discount programs;
  • Two-week paid sabbatical every five years;
  • Employee Assistance Program access;
  • Participation in Employee Benefit Resource Groups for ongoing learning and mentorship.