Technical Project Manager

4 weeks ago


Augusta, Maine, United States Zoom Corporation Full time
About the Role

As a Technical Project Manager at Zoom Corporation, you will be responsible for leading and overseeing the planning, execution, and delivery of technical projects. Your primary focus will be on ensuring that projects are completed on time, within budget, and meet quality standards. This role requires strong coordination and management skills to mitigate risks and achieve project success.

About the Team

You will be part of a dynamic team responsible for the overall delivery of new features for Zoom Contact Center. This includes project managing the release plans, diving into feature technical discussions, and coordinating with product managers, engineers, designers, and operations.

Responsibilities

Key responsibilities include participating in Zoom Phone and Contact Center deployment projects by gathering requirements and designing and deploying solutions. You will also review system configurations to determine the impact of known and anticipated business needs, research, evaluate, design, and propose solutions to meet those needs, following best practices.

Additionally, you will manage the execution of the project plan, including deliverables, timeline, scope, schedule, and billing, while regularly communicating project status. You will also be responsible for migrating customers from voice and video solutions to Zoom and 3rd party solutions, maintaining internal process tracking updates, and exchanging information verbally and in writing, clearly, accurately, reliably, and timely.

Requirements

To be successful in this role, you will need to have a Bachelor's in CS, MIS, or its equivalent and at least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions. Experience deploying Zoom Phone is also required. You should have experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support. Additionally, you should have knowledge of deployments for SBCs, trunks, and gateways, as well as VoIP and SIP protocols. A background and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.) and Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.) are also necessary. Finally, you should have Networking Experience and a good understanding of network requirements for Voice and Video deployments.

What We Offer

Zoom Corporation offers a competitive salary range of $76,800.00 to $186,200.00, depending on location and qualifications. In addition to the base salary, we also offer a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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