Senior Network Operations Engineer
16 hours ago
The Senior Service Desk Engineer will play a critical role in ensuring the stability and optimal performance of our clients' computer networks. This position requires a highly skilled and experienced professional who can plan, develop, install, configure, maintain, support, and optimize all network hardware, software, and communication links.
Key Responsibilities:
- Provide exceptional customer service and support to clients while analyzing and resolving end-user hardware and software issues within Service Level Agreements (SLAs).
- Develop and implement policies and procedures for network resource administration, appropriate use, and Disaster Recovery.
- Oversee the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.
- Research and interact with vendors, outsources, and contractors to secure network products and services.
- Perform asset and operational management responsibilities, including managing servers, security solutions, routers, switches, network hardware, and security audits.
- Ability to work on-call as part of a rotation and work through inbound customer calls and ticketing systems to resolve issues.
Requirements:
- 4 years equivalent work experience or a bachelor's degree in computer science.
- Microsoft, CompTIA, and Cisco certifications.
- Excellent written and oral communication skills, as well as excellent interpersonal, customer service, and relationship building skills.
- Proven analytical and problem-solving abilities, with the ability to meet deadlines and prioritize tasks in a high-pressure environment.
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