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Field Service Technician

2 months ago

McKinney, Texas, United States RDO Equipment Co. Full time
Job Summary

This role involves operating a mobile service vehicle to provide in-field diagnostics, training, repairs, and installations to customers. The ideal candidate will have excellent mechanical skills, trade-specific tooling, and strong computer skills.

Key Responsibilities
  • Perform onsite service, installations, and product support across the area of responsibility.
  • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Service Advisor.
  • Document machine information and repairs completed on work order, including parts and fluids used.
  • Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
  • Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility.
  • Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
  • Advise customers on parts and service needs, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
  • Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
  • Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
  • Assist in training and coordination for basic in-field start-ups.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.